The TOIS Admin is the module that allows the administrator to add, edit and delete organization related information and to create, edit and delete users and assign roles to the users. The license manager maintains the level of access a user will have to the different modules / documents based on the roles played by the users.

.   Defines TOIS workflow configuration

.   Create and manage users (Admin and Agents)

.   Create user roles

.   Assign access rights to the roles

.   Create and update details of campaigns

.   Create documents

Client Admin is the module that allows the administrator to add, edit and delete the client related information like product, campaign, offers and client’s FTP for transferring the data to clients Business system, and to create agent and agent groups to map against the campaign

.  Create and manage client details

.  Create and manage product details and order details

.   Develop and manage campaigns

.   Design and manage scripts (windows application)

.  Define agent mapping to scripts

.  Develop FAQ descriptions