The outsourced contact center network operations currently handles over 10 million transactions per month. We provide service delivery utilizing world class contact centers located across India in cities such as Pune, Hyderabad, and Mohali. Xturion also provides call center support utilizing domestic centers located in Florida and Ohio. Our outsourced delivery model is designed to deliver the benefits of business process outsourcing along with domestically managed solutions.

Services	Verticals
Customer Service	Telecom
Customer Acquisition	Travel
Customer Retention	Health and Fitness
Tech Support	Hospitality
Help Desk Support	Insurance
Online Chat and Email	Media
Back Office Services	Retail
	Utilities

Blue Pumpkin Workforce Management Suite - Version 4.5 (now Witness) available for Workforce Management

.   Enterprise (Forecasting and Scheduling Tool)

.   Activity Manager (Agent Interface, Request Offs and Swap Tool etc)

.   Advisor Express (Performance Monitoring Tool)

.   Blue Pumpkin Planner (Manpower Planning Tool)

.   Ability to match calls with human resources efficiently

.   Skill based scheduling and routing

.   Ability to use historical information for identifying trends in expected customer       contacts

.   Report variances between forecast and actual volumes

.   Consolidated reports