At Xturion, we constantly strive to achieve the highest possible standards in order to deliver excellent service and support for our clients. Our focus is on the total process quality and continuous improvement. The contact center operations have been certified with the following international standards.

This is an international standard, recognized throughout the world for establishing a business management system. It ensures the best quality, improves efficiency, and reduces costs, which will benefit all our clients.

Six Sigma is a disciplined, data driven approach and methodology for eliminating defects. The focus is always on constant improvement to achieve perfection. This ensures the best business processes and most qualified agents.

.   Product/Process test after successful completion of training

.   Pass Percentage should be 95%

.   Online certification program

.   Monitor agents Call handling capability through NICE / Verint Loggers

.   Performance check to ensure completeness of agent’s product knowledge and      process improvement

.   Live monitoring (barge-in) as well as monitoring recorded calls (Random or       scheduled call recordings per client requirement through NICE / Verint digital       recording software) possible for quality evaluations and compliance

.   QA team / TLs monitor calls

.   Detailed feedback shared with the CSR along with highlighting areas of       improvement

.   Refresher and performance improvement training programs