Xturion is committed to protect the Confidentiality, Integrity, and Availability of company and customer information. We adhere to the highest security standards and our Information Security Management System (ISMS) is ISO 27001 certified. Our Operational & Technical security controls are selected through a meticulous risk assessment process. We support world class firewall & IDS/IPS solutions and our risk assessment process is ongoing to ensure the existing risks are continually reviewed & new risks are thoroughly analyzed and addressed. Additionally we have in place various Operational Controls such as Personnel & Physical Security, Incident & Change Management and Legal & Technical Compliance.

Our secure work environment has the following areas of emphasis.

.   Engineering processes that defines, implements and continuously improves the      Information Security Management System (ISMS)

.   Educating all the users to increase the awareness of importance of information      security

.   Enforcing the policies of ISMS by deploying the most appropriate technology &      tools

.   Empowering & Encouraging the employees to demonstrate ethical behavior as      defined by the company ethics and values.

Physical Access Control for agent and employee work environments	CCTV Security Systems
Password Policies – identification, authentication & authorization	Personnel policies & practices
IT Security (PC, Server, network)	Network monitoring, intrusion detection systems
Data transmission security	Periodic audits

At Xturion, in order to avoid any unanticipated service disruptions we have in place a Business Continuity and Disaster Recovery plan. We provide seamless operation of multiple processes across various contact centers. The objective of this plan is to ensure that our clients get uninterrupted service even in the most adverse & unpredicted situations.

We have multiple levels of site redundancy & resilience built into our existing setup across our contact centers. Business Continuity Planning and Disaster Recovery Planning provides redundancy at the systems and infrastructure level.