At Xturion, we understand that your agents are the most important part of the call center environment. In order to deliver a positive customer experience your agents must be able to communicate a consistent message, have access to all pertinent information, be able to emphasize key points, know how to accurately look-up and quote prices and correctly record essential data. Our proprietary telemarketing operational intelligent system (TOIS), is designed to enhance the productivity, efficiency, and effectiveness of call center agents by enabling them to access the information they need while leading the customer through a customer service or telemarketing sales call.

TOIS is a customer interaction scripting application developed for managing inbound and outbound telemarketing campaigns, as well as customer service. It is designed to empower the user to easily create, manage and revise scripts using simple flowcharts with the integration to MS Visio within shortest time frame requiring the least technical knowledge.

TOIS acts as the graphical representation of the actual telemarketing application execution path and screen representations during the call. The call center Admin Module designs the script as flowchart using Script Engine (Windows Application). The Web Application displays controls that dynamically correspond to the controls in the flowchart. The database acts as an intermediate between both the applications.

.  Campaign and Call Control

.  Links to Call Center Resources

.  Graphical Script and Interface

.  Real Time Script Revisions

.  Improved Agent Productivity

.  Sophisticated Call Flow (Logic and Routing)

.  Web Integration