We make it easy to outsource your customer care support to Xturion. All customer care programs are unique so we hire and train only dedicated agents based on your business requirements. Our services include multi-channel support utilizing inbound, outbound and online technologies to communicate to your customers where ever and whenever they want. Our offshore operations and strategic alliances allow us to provide support for small, midsize and large scale campaigns, so no client is too small or too large! In addition our U.S. management team has extensive experience managing customer service and telemarketing campaigns.

Best of all, you have the option of outsourcing 100% of your support needs or a specific amount based on call volume or specific hours. We offer a variety of customer care support services, all designed to meet and exceed your customer’s expectations.

Customer Satisfaction is our priority. We understand that every call and caller is unique. Our methodology incorporates the valuable skills of listening and understanding your customers needs while bringing resolution and customer satisfaction.

It takes seasoned sales professionals to achieve consistent sales results. We place great emphasis on our recruitment, hiring, and training practices to ensure you have the best agents generating new sales as well as up-selling and cross selling.

Knowing and understanding your customers is essential to attain customer loyalty. We work with our clients to develop and implement loyalty models that deliver insights on into customer motivations, needs and preferences

Our help desk capabilities include a wide range of knowledge and support. We have experience in areas such as accounting help desks across payables and receivables management and Tech help desks handling frequently asked questions, simple changes, updates, benefit updates or complex troubleshooting.

Whether you require agents for end user questions or engineers for advanced technical support, we can provide the specialized services to ensure customer satisfaction.

.  Tier 1 front line support

.  Tier 2 enterprise level developer support

.  Tier 3 Troubleshoot and Development

.  Product Support, Software Services and Interface Management

Using email management allows you to efficiently manage inbound email traffic and web form queries while improving customer satisfaction and increasing agent productivity. The email management solution funnels all messages through an automated process that evaluates the business requirement and triggers a related action—such as generating an auto-response, routing to an agent queue, deleting spam or escalating to another channel—for each message.

Using online chat support can strengthen customer loyalty and increase satisfaction levels while improving agent productivity and lowering service costs. Providing live online support allows your customers to connect with service representatives, send and receive instant answers to their inquiries while they are browsing your website.

Our back office services are designed to proactively manage customer requests. We have experience in areas such as Activations, Order Processing and Fulfillment, Document management Services, Deactivation Management, and Account Administration.