Customer Service and Sales.more
Xturion is a leading provider of business process outsourcing for contact center support and information technology enabled services. Our passion and business model is centered on delivering custom, cost effective and quality business solutions to our clients.
Xturion is a U.S. company with international operations. What makes Xturion unique is that we are able to offer the advantages of business process outsourcing (BPO) utilizing our delivery centers in various countries around the world, while providing domestic management through our offices in Chatsworth, CA and Austin, TX.
. Better understanding of client needs and scope of work required
. Daily communication with clients and outsourced teams
. Faster lead-times in completing requests
. Business synergy yielding better results
. 30-50% cost savings compared to labor in the U.S.
. Labor cost advantage, likely to exist for next 20-30 years
. Time zone advantage to maximize productivity
. Faster turnaround and lead times
| Contact Center Support | IT and Business Applications | Products |
| Customer Service | Business Intelligence Reporting | Dashboard Analytical Reporting Tool (DART) |
| Customer Acquisition | Database Development | Management And Analysis Profiling System (MAPPS) |
| Customer Retention | Migration and Re-Engineering | Telemarketing Operational Intelligent System (TOIS) |
| Help Desk | Software Development | Manufacturing And Sales System (MASS) |
| Tech Support | Manufacturing System Applications | |
| Email Management | Order Management | |
| Online Chat | Customer Relationship Management | |
| Back Office Support |
. ISO 9001 Certification.
. Six Sigma Certification.
. State of the Art Technology.
. Access to highly educated and skilled agent pool.
. 50 billion dollar Indian Conglomerate
. Owns and Operates companies in 7 business sectors including one of India's largest telecom providers.
. Provides redundancy and capacity for large scale campaigns of Xturion
. Provides long term business and financial stability.